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About Us

YGIA Polyclinic Private Hospital was established in 1983 in the heart of Limassol and commenced its operations in 1987.

In 2007, following major renovations and an expansion of our building facilities, we have boasted our capacity to 152 fully-equipped beds, extended the number of operating theatres to 12, established and extended the range of services of the Clinical Laboratory, Radiology Departments (X-Ray, MRI/ CT), launched a multi-dynamic Intensive Care Unit (ICU), 24/7 Accident & Emergency Department, Oncology, Maternity - Gynaecology and Paediatric Departments.

Since 16th of June 2011, a state-of-the-art Heart Catheterisations Center was inaugurated, enabling us to be the single 24/7 acute PCI (Percutaneous Coronary Intervention) service provider in Cyprus.

In our force, there is a range of fully equipped ambulance services to better respond to 24/7 emergencies.

As the largest and most reputable private hospital in Cyprus, we have such a modern infrastructure which rivals those of Western Europe and the USA.

We have been awarded in 2012 with the dual award of Accreditation and Quality Certification by CHKS, the leading provider of Healthcare Accreditation and Quality Assurance in the UK, for the overall quality of the health services we provide.

We maintain a Cyber Essentials Plus Accreditation and Cyber Essentials Certification by 2-SEC and Crest, under the UK Government Cyber Essentials Scheme Test Specification, for our Cyber Security technical processes and controls.

We also hold Certifications based on the International Standards of ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management System), ISO 15189:2012 (Medical Laboratories – Requirements for Quality and Competence), ISO 27001:2013 (Information Security Management System) and ISO 45001:2018 (Occupational Health and Safety Management System).

We have adopted an open model of operation allowing licensed physicians that have undergone a screening process and have been approved as Associated Doctors to gain practicing privileges with us. Currently, we maintain cooperation with more than 200 distinguished Associated Doctors, who are pioneers in a wide range of medical specialties both in Cyprus and abroad.

We employ more than 500 medical, nursing, paramedical, administrative, and operational full-time staff, making us one of Cyprus’ largest employers.  Many of our staff members are multilingual, thus offering transcultural patient care.   Caring and attending for each of our guest’s needs is cultivated via a systematic, planned, and continuous enhancement of our staff’s knowledge, competences, and skills.

Within the framework of our social contribution, we provide the opportunity for interested parties to apply with us for the purposes of gaining work experience and enriching their knowledge on the subject matter of their studies.  For this purpose, we are affiliated with St. George’s University, School of Medicine (London) and University of Nicosia School of Medicine.

Back in 1983, a pioneer group of doctors undertook a great initiative of establishing a private clinic in Limassol.

Their efforts in the face of various hardships were driven by their concept that such a private clinic would offer exquisite healthcare in serving the vision Health Above All.

Their pursuit came to its fullest culmination when YGIA Polyclinic Private Hospital commenced its operations in 1987.

Following the completion of a new wing back in 2007 and continuous major renovations to the initial building facilities, YGIA Polyclinic boasted its capacity to 152 fully-equipped beds, employing over 500 staff and maintaining cooperation with more than 200 distinguished Associated Doctors in Cyprus and abroad.

Throughout the course of history, we are proud to say that our Associated Doctors and our staff are the core and essence of the Hospital, with their extraordinary commitment to a patient-centred care mentality.  To strengthen this foundation, we encourage continuous professional development and succession planning, develop various incentives programmes, and invest in continuous infrastructure improvements via a high-standard clinical and corporate governance model.

By remaining consistent to our core Values - Respect, Ethics, Compassionate Care, Teamwork and Quality - we built constructive and collaborative relations with staff, associates, suppliers and others, all reflecting into building caring and trustful relationships with our patients and their family members.

I welcome you to YGIA Polyclinic Private Hospital.


On behalf of the Board of Directors,

The Chairman.

Our In-House Doctors are part of the workforce of YGIA Polyclinic and collaborate closely with our Associated Doctors. It is a multidisciplinary team consisting of various specialties including, but not limited to, Radiology, Microbiology – Biopathology, Intensive Care, Anaesthesiology, General Medicine, General Surgery, Pathology.

In conjunction with our clinical audit programme and clinical governance model, which include formal reviews, audits, continuous professional development and patient feedback, we ensure our In-House Doctors are providing the highest quality of patient care.

We believe that the essence of nursing practise is best described as the offering of compassionate care delivered in a culturally competent manner.  A critical ingredient to our approach is doing so with dignity towards our patients, their families and loved ones.

Our nursing healthcare professionals are vital members of the patientcare team.  They offer interdisciplinary care to thousands of patients of all ages and health groups per year.

The Nursing Care Division has under its umbrella various nursing departments, wards and services:
• Accidents and Emergency Department.
• Endoscopy.
• Operating Theatres.
• Central Sterilisation.
• Intensive Care Unit.
• Paediatric Ward.
• Medical Ward.
• Chemotherapy Services.
• Surgical Ward.
• Private & Suites Ward.
• Maternity & Gynaecology Ward.
• Porters.
• Administrative Services.
• Catering Services.
• Housekeeping Services.

The structure of the division is not a typical one, as, along with the nursing departments/ wards, it includes catering and housekeeping services because they form an essential part of patient recovery, care and experience.

On a scientific level, the Nursing Care Division builds its clinical nursing on evidence-based practises, following the guidelines issued by the World Health Organisation and the Ministry of Health in Cyprus.  It partners with interdisciplinary groups and committees, teams up with Associated Doctors, In-House Doctors and other staff members across the Hospital, and participates in shared decision-making on a departmental and strategic level.

Our Internal Committees serve as high level enterprise internal governance bodies of YGIA Polyclinic. There are currently 15 Internal Committees, under the Board of Directors’ oversight umbrella:

  • Blood Transfusion and Resuscitation Committee
    Responsible for implementing operational policies and procedures governing blood transfusion, cardiopulmonary resuscitation, practise, prevention of cardiac arrest and training.

    Chairman:

    Dr. Riana Galinou, Gynaecologist & Obstretric Surgeon



    Vice Chairman:

    Dr. Persefoni Christofi Pieri, Head Doctor Microbiologist - Clinical Laboratory



    Members:

    Dr. Dimitrios Charamis, Doctor Microbiologist - Clinical Laboratory

    Ms. Androulla Christofidou, Nursing Care Manager

    Ms. Androulla Kontou, Matron

  • Clinical Governance Committee
    Responsible for continuously improving quality of services and safeguarding high standards of care.

    Chairman:

    Dr. Marcos Markaris, Orthopaedic Surgeon



    Vice Chairman:

    Dr. George Zachariades, PhD, General Manager



    Members:

    Dr. Nearchos Marcos Agathangelou, Board of Directors Secretary

    Dr. Demos Neophytou, Orthopaedic Surgeon

    Dr. Yiannis P. Ioannou, General Surgeon

    Dr. Riana Galinou, Gynaecologist & Obstretric Surgeon

    Dr. Christos Rialas, PhD, Medical Coordinator/ HR Manager

    Ms. Androulla Kontou, Matron

    Ms. Sabine Monoyiou, Deputy Matron

    Mr. Panagiotis Petrou, Clinical Services Manager

    Ms. Polina Petropoulou, Integrated Systems Manager

    Ms. Myria Vassiliou, Legal Advisor



    Minutes:

    Ms. Maria Agapiou, Integrated Systems Analyst

  • Environmental, Health & Safety Committee
    Responsible for strengthening and further developing the Hospital’s Environmental, Health & Safety framework, with a focus on targeting key health issues and setting priorities.

    Chairman:

    Ms. Rodothea Nicolaou, Environmental, Health & Safety Manager



    Senior Management Representative:

    Dr. George Zachariades, PhD, General Manager



    Vice Chairman:

    Ms. Androulla Kontou, Matron



    Members:

    Ms. Andromachi Theokli, Environmental, Health & Safety Officer - Representative for ICU

    Ms. Andrea Syrimi, Team Leader Midwife - Maternity & Gynaecology Department

    Mr. Stavros Avgousti, Group Leader - Private & Suites Ward

    Ms. Konstantina Charla, Nurse A - Accidents & Emergency Department/ Endoscopy Unit

    Ms. Nikoletta Christodoulou, Customer Accounts Supervisor

    Ms. Elena Demetriou Pilide, Pharmacy Store Clerk

    Ms. Stella Drousiotou, Housekeeper

    Mr. Marios Eleftheriou, Technical Services Manager

    Mr. Diomides El-Mokdad, Technologist - Clinical Laboratory

    Mr. Michalis Kyriacou, Radiologist Technologist - MRI/CT

    Ms. Dimitra Plega, Head Receptionist

    Ms. Elena Ioannou, Senior Radiologist Technologist - X-Ray

    Mr. Panagiotis Kampouris, Environmental, Health & Safety Officer

    Mr. Theodosis Ioannou, Group Leader - Representative for Operating Theatres, Central Sterilization, Ophthalmology

    Ms. Kornelia Constantinou Prescur, Sister - Cardiac Catheterisation Laboratory

    Ms. Sotiroula Odysseos, Technologist - Clinical Laboratory

    Mr. Georgios Georgiou, Chef

    Ms. Evanthia Hadjiroti, Nurse A - Paediatric Department



    Depending on the items on the agenda, the following may also attend during the EHS Committee’s meetings as Members:

    Mr. Savvas Zeidan, Eng, Information & Technology/ Risk Manager

    Dr. Maria Agathocleous, Occupational Health Doctor

  • HR Compensation Committee
    Responsible for assessing, analysing, and approving all pay and benefits, as well as for the succession planning and talent growth processes.

    Chairman:

    Mr. Marios Orologas, Board of Directors Member



    Members:

    Mr. Andreas Marangos, Board of Directors Vice Chairman

    Dr. George Zachariades, PhD, General Manager

    Human Resources Manager

    Ms. Androulla Christofidou, Nursing Care Manager - Minutes

  • Infection Control Committee
    Responsible for maintaining infection control policies and procedures, monitoring healthcare in regard to infections and providing continuous professional education.

    Chairman:

    Dr. Savvas Ioannou, Internal Medicine/ Diabetologist



    Vice Chairman:

    Ms. Androulla Christofidou, Nursing Care Manager



    Members:

    Dr. Marios Karaiskakis, General Surgeon

    Dr. Persefoni Christofi Pieri, Head Doctor Microbiologist - Clinical Laboratory

    Ms. Kornelia Constantinou Prescur, Sister - Cardiac Catheterisation Laboratory

    Ms. Rodothea Nicolaou, Environmental, Health & Safety Manager

    Ms. Stella Drousiotou, Housekeeper

    Ms. Androulla Kontou, Matron

    Ms. Fytoulla Nikolaidou, Senior Officer - Pharmacy Store



    Minutes:

    Ms. Anna Agathangelou, Nursing Care Administration Officer

  • Information Security & GDPR Committee
    Responsible for providing advice and monitoring compliance in relation to information confidentiality, integrity, availability, GDPR (General Data Protection Regulation) and other privacy statutory requirements.

    Chairman:

    Ms. Ioanna Solomou, External Data Protection Officer



    Deputy Chairman:

    Ms. Myria Vassiliou, Legal Advisor



    Vice Chairman:

    Dr. George Zachariades, PhD, General Manager



    Members:

    Dr. Christos Rialas, PhD, Medical Coordinator/ HR Manager

    Mr. Savvas Zeidan, Eng, Information & Technology/ Risk Manager

    Mr. Marios Eleftheriou, Technical Services Manager

    Ms. Androulla Kontou, Matron

    Ms. Rodothea Nicolaou, Environmental, Health & Safety Manager

    Ms. Polina Petropoulou, Integrated Systems Manager

    Ms. Maria Agapiou, Integrated Systems Analyst

    Mr. Andreas Bandak, Senior Information & Technology Systems Administrator/ Cyber-Security Officer

    Ms. Andri Mouzourou, Information & Technology Compliance Officer

    Mr. Michalis Stavrinou, External Information Security Officer

  • Internal Audit Committee & Corporate Risk Management
    Responsible for delivering independent review, objective assurance, and consultation, while at the same time aligning such activities to lead to a structured and disciplined approach to measuring and strengthening the efficacy of risk management, control, and governance.

    Chairman:

    Mr. Andreas Marangos, Board of Directors Vice Chairman



    Members:

    Dr. Nearchos Marcos Agathangelou, Board of Directors Secretary

    Dr. Nicolaos Christoforou, Board of Directors Member

    Dr. Marcos Markaris, Board of Directors Member

    Mr. Marios Orologas, Board of Directors Member

  • Management Committee
    Responsible for the overall effective operational functioning and continuous improvement of facilities and services provided by the Hospital.

    Chairman:

    Dr. George Zachariades, PhD, General Manager



    Members:

    Ms. Androulla Christofidou, Nursing Care Manager

    Dr. Christos Rialas, PhD, Medical Coordinator/ Human Resources Manager

    Mr. Savvas Zeidan, Eng, Information & Technology/ Risk Manager

    Mr. Marios Eleftheriou, Technical Services Manager

    Mr. Ioannis Treppides, FCCA, Senior Financial Controller

  • Provident Fund Committee
    Responsible for all aspects of investment and other management activity in relation to the provident fund.

    Chairman:

    Dr. Evripides Argyropoulos, Board of Directors Deputy Chairman



    Vice Chairman/ Secretary:

    Ms. Elena Ioannou, Senior Radiologist Technologist - X-Ray



    Members:

    Dr. Marcos Markaris, Board of Directors Member

    Dr. Nicolaos Christoforou, Board of Directors Member

    Mr. Nektarios Angonas, Technical and Biomedical Process Operator

    Mr. Aristeidis Yiorkas, Payroll Manager

  • Purchase Committee
    Responsible for reviewing and approving business cases for the procurement of goods and services.

    Chairman:

    Dr. Evripides Argyropoulos, Board of Directors Deputy Chairman



    Members:

    Dr. Yiannis P. Ioannou, Board of Directors Member

    Dr. Marios Karaiskakis, Board of Directors Vice Chairman

    Dr. Demos Neophytou, Board of Directors Member

    Mr. Andreas Marangos, Board of Directors Vice Chairman

    Mr. Marios Orologas, Board of Directors Member

    Dr. George Zachariades, PhD, General Manager



    Minutes:

    Ms. Despina Elia, Purchasing Senior Officer

  • Quality Committee
    Responsible for providing an independent and objective holistic review towards healthcare systems and processes by which the Hospital leads, directs, and controls its functions related to quality, in support of getting the best clinical outcomes and experience for patients and their families.

    Chairman:

    Ms. Polina Petropoulou, Integrated Systems Manager



    Vice Chairman/ Secretary:

    Ms. Maria Agapiou, Integrated Systems Analyst



    Senior Management Representative:

    Dr. George Zachariades, PhD, General Manger



    Members:

    Ms. Androulla Christofidou, Nursing Care Manager

    Ms. Androulla Kontou, Matron

    Ms. Anna Agathangelou, Nursing Care Administration Officer

    Dr. Christos Rialas, PhD, Medical Coordinator/ Human Resources Manager

    Mr. Marios Eleftheriou, Technical Services Manager

    Mr. Ioannis Treppides, FCCA, Senior Financial Controller

    Ms. Rodothea Nicolaou, Environmental, Health & Safety Manager

    Ms. Andromachi Theokli, Environmental, Health & Safety Officer

    Mr. Savvas Zeidan, Eng, Information & Technology/ Risk Manager

    Mr. Panagiotis Petrou, Clinical Services Manager

    Ms. Marina Agathocleous, Private Assistant to the General Manager

    Ms. Myria Vassiliou, Legal Advisor

    Dr. Zoe Polymniou, Head Resident Doctor

    Ms. Sasha Ioannidou, Sister - Ward Manager - Accidents & Emergency Department/ Endoscopy Unit

    Mr. Marios Koupparis, Senior Nurse - Accidents & Emergency Department/ Endoscopy Unit

    Dr. Georgios Economou, Resident Doctor - Head Accidents & Emergency Department/ Endoscopy Unit

    Ms. Raija Maarit Camassa, Sister - Intensive Care Unit

    Ms. Marina Tontikidou, Sister - Intensive Care Unit

    Ms. Sabine Monoyiou, Deputy Matron

    Mr. Constantinos Demetriou, Brother Operating Theatres

    Ms. Dorren Eftamantilou, Sister - Ward Manager - Paediatric Department

    Mr. Andreas Leonidou, Brother - Paediatric Department

    Ms. Christina Hamalis, Assistant - Ward Manager - Maternity & Gynaecology Department

    Ms. Elena Ioannou, Senior Radiologist Technologist - X-Ray Department

    Ms. Fytoulla Nikolaidou, Senior Officer - Pharmacy Store

    Dr. Persefoni Christofi Pieri, Head Doctor Microbiologist - Clinical Laboratory

    Dr. Dimitrios Charamis, Doctor Microbiologist - Clinical Laboratory

    Ms. Despoina Ioannou, Customer Service & Administration Coordinator - MRI/CT

    Mr. Michalis Kyriakou, Radiologist Technologist - MRI/CT

  • Risk Management Committee (Operational and Clinical)
    Responsible for providing an oversight and make recommendations concerning matters pertaining to the effectiveness, efficiency and appropriateness of quality, safety and risk management of healthcare services provided by the Hospital.

    Chairman:

    Mr. Savvas Zeidan, Eng, Information & Technology/ Risk Manager



    Vice Chairman:

    Dr. George Zachariades, PhD, General Manager



    Members:

    Mr. Ioannis Treppides, FCCA, Senior Financial Controller

    Mr. Panagiotis Petrou, Clinical Services Manager

    Ms. Myria Vassiliou, Legal Advisor

    Mr. Marios Eleftheriou, Technical Services Manager

    Dr. Christos Rialas, PhD, Medical Coordinator/ HR Manager

    Ms. Androulla Christofidou, Nursing Care Manager

    Ms. Rodothea Nicolaou, Environmental, Health & Safety Manager - Secretary

  • Scientific Council
    Responsible for providing expert scientific and clinical advisory on emerging and best evidence practises as well as on issues arising during the operation of the Hospital, leading, and overseeing the development of scientific programmes, and reviewing new partnerships.

    Chairman:

    Dr. Riana Galinou, Gynaecologist & Obstetric Surgeon



    Vice Chairman:

    Dr. Constantinos Kyriacou, Cardiologist


    Members:

    Dr. Andriani Kontozi Philippou, Anaesthesiologist

    Dr. Leonidas Ioannou, Head Doctor Radiologist - MRI/CT

    Dr. Ioannis Ioannou, Internal Medicine & Diabetologist

    Dr. Lefteris Koulouteris, General Surgeon

    Dr. Chrysanthos Kourieos, Urologist

    Dr. Panagiotis Lemonos, Anaesthesiologist Doctor

    Dr. Christos Rialas, PhD, Medical Coordinator/ HR Manager

    Ms. Androulla Christofidou, Nursing Care Manager

    Mr. Panagiotis Petrou, Clinical Services Manager

    Dr. Kleopatra Savva, Paediatrician - Secretary



    Facilitator:

    Ms. Anna Agathaggelou, Administration Officer – Nursing Care

  • Strategy & Business Development Committee
    Responsible for supporting the BoD in discharging its oversight duties with respect to the development and implementation of the organization's strategy and business development plans.

    Chairman:

    Dr. Savvas Ioannou, Board of Directors Member



    Members:

    Dr. George Kaponides, Board of Directors Member

    Dr. Marios Karaiskakis, Board of Directors Vice Chairman

    Dr. Demos Neofytou, Board of Directors Member

    Mr. Andreas Marangos, Board of Directors Vice Chairman

    Mr. Marios Orologas, Board of Directors Member

    Dr. George Zachariades, PhD, General Manager



    Minutes:

    Ms. Marina Agathocleous, Personal Assistant to the General Manager

  • YGIA Foundation Committee
    Responsible for regulating the organization's philanthropic initiatives.

    Chairman:

    Dr. Ioannis Ioannides, Board of Directors Member



    Vice Chairman:

    Mr. Tonis Toumazis



    Members:

    Mr. Andreas Marangos, Board of Directors Vice Chairman

    Mr. Socratis Socratous

    Mr. Christos Skapoulis

    Ms. Androulla Christofidou, Nursing Care Manager



    Secretary:

    Mr. Agis Agapiou, External Legal Advisor



    Facilitator:

    Ms. Marina Agathocleous, Personal Assistant to the General Manager

We are proud to be Accredited and Certified by national and international organisations, recognizing us for our excellence and commitment in healthcare.  The Hospital’s Management, taking into consideration the continuous increase in its operations, the requirements of its patients and associates, as well as the laws and regulations governing its operations, has adopted an Integrated Management System which encompasses the below international standards and requirements:

• CHKS International Accreditation Programme for Healthcare Organisations.

• Cyber Essentials Certification & Cyber Essentials Plus Accreditation.

• ISO 9001: 2015 Quality Management System Certification.

• ISO 14001:2015 Environmental Management System Certification.

• ISO 15189:2012 Medical Laboratories - Requirements for Quality and Competence Accreditation.

• ISO 27001:2013 Information Security Management System Certification.

• ISO 45001:2018 Occupational Health and Safety Management System Certification.

 

  

  • Environmental, Health & Safety Policy

    YGIA Polyclinic is the only private Hospital that has been awarded to International Accreditation Hospital Standards.  It is common knowledge to all that a big part of the Hospital’s success and good reputation is due to its employees.

    We therefore ought to preserve the health & safety standards of our employees through procedures and working directives, providing them all that is necessary for them to feel safe and happy in their workplace.

    Being aware of our duties and responsibilities towards our patients, workers, escorts, Exclusive Associates and Shareholders the organisation has committed to implement and maintain to keep international accreditation standards on safety, health and environmental issues, adopting safe practices of work.

    We have the overall duty to ensure the health and safety of our employees and all other interested parties involved in our activities as well as the environment, based on policies and procedures on the organisation’s activities.

    Our aim is for all interested parties to feel safe and willing to be involved in the organisation’s activities through the procedures and working instructions that have been circulated. In order to achieve our above mentioned commitment, we have decided to proceed with the implementation and certification of an Environmental Health & Safety Management System covering all the services provided, based on the Occupational Health & Safety Management System Standard ISO 45001:2018 and the Environmental ISO 14001:2015.

    Through the implementation of this system and the compliance with the existing national and European laws and regulations on health, safety and environmental issues we aim to achieve strategic objectives, which encompass the following:

    • Creating a work environment that ensures the health & safety conditions of the people that are affected by the Hospital’s activities. This includes employees, Exclusive Associates, patients, visitors, subcontractors and any other third party.

    • To minimize or eradicate the number of occupational accidents/ incidents and prevention of occupational diseases.

    • Appointing roles and responsibilities on EHS issues providing all resources needed to all interested parties in order to achieve the above.

    • Minimize or eradicate all environmental impacts that might arise during the company’s operations, aiming to eliminate every possibility of an environmental pollution and protection of the environment.

    • Continuously promoting the safety culture at work of our employees.

    • Achieving the environmental objectives set by the Management and increase awareness.

    • The continuous improvement of the EHS Management Systems and of the health services provided to our patients.

    As part of our efforts to achieve the above objectives:

    • We have developed the appropriate emergency plans to ensure the effective management of incidents that may cause death, injury, occupational illness and environmental damage.

    • We promote continuous professional development, in order for all employees to be informed of their rights as well as their responsibilities in health & safety issues.

    • We’ve proceeded with a Risk Assessment Study, covering our activities, occupational hazards, analyzing all findings noting down all the existing as well as the proposed means for eliminating the risks.

    • We have set up an Environmental, Health & Safety Committee with one representative from each department.

    • We have set up environmental actions increasing awareness on environmental culture in the organisation. Our Health & Safety Policy has been communicated and understood by all employees in the Hospital.

    The Management of YGIA Polyclinic will be a supporter of every good proposition, which will aim at the continuous improvement of our Health & Safety Standards.

    The Health & Safety Policy will be reviewed annually in order to ensure its effectiveness.  We want our employees, patients, Exclusive Associates and visitors to feel safe in their work environment.  This is the only way they will be able to offer their valuable services to the patients and the Hospital to alleviate sickness and human pain.

    Ensuring all the above, a safe environment is established ready to offer high quality health care services to all interested parties who uses the services of the Hospital.  We commit never to stop this effort.

  • Information Security Policy

    Information plays a key part in clinical governance, service planning and performance management. It is of paramount importance to ensure that information in any form (e.g. electronic, hardcopy, verbal), is efficiently managed and that appropriate policies, procedures and management accountability provide a robust governance framework for information management.

    The Management of the Hospital has adopted the following information security policy.  This Policy is derived from the information security objectives as formulated by the responsible Management of the Hospital.

    The Hospital adopts the ISO/IEC 27001:2013, Information Security Management Systems (ISMS) for the structuring, maintenance and continual improvement of procedures and measures to safeguard the confidentiality, integrity and availability of information and information processing facilities.

    The ISMS is under the umbrella of the Integrated Management System (IMS), which encompasses all related components of the Hospital (e.g. Accreditation, ISO certifications, policies, procedures, manuals, e.t.c.) into one system for optimized processes and resources.  Further to that, the ISMS provides an excellent framework for compliance with most of the EU General Data Protection Regulation (GDPR) requirements.To achieve this, we systematically make improvements.

    The Hospital's Information Security Policy is binding for all staff, as well as for all organisations, third party and sub-contractors who perform services for the Hospital.

    Exceptions from parts of this Policy are allowed, provided they are authorized at a managerial level and have substantiated reasons.  All employees, third parties and sub-contractors of the Hospital have a duty to protect data and information systems against unauthorized access, use, modification, disclosure, destruction, loss or transfer.

    The Hospital actively promotes security awareness in its employees, contractors and visitors and ensures that all parts of this Policy are translated into actual measures, tailored to the tasks and responsibilities of the people concerned.

    The Hospital undertakes a business impact analysis and risk assessment at least once a year to determine whether additional measures are necessary, data or information systems require additional security measures and an explicit owner to determine so.  Hospital’s information systems are physically protected and operated in a manner that prevents unauthorized physical access.  Existing applications are reviewed against this Policy.  In case of exceptions a formal risk acceptance is carried out.

    New applications and software should comply with the requirements specified in the ISMS. To ensure that information is available to users when it is required, the Hospital has documented and tested a Business Continuity Plan.

    The Hospital's Management ensures that applicable legal and contractual requirements are identified and addressed.

    The Hospital's Management will review the policy at least once a year and update it as necessary.

  • Quality Policy

    The Management of the Hospital is committed to offer healthcare services to patients conforming to the applicable legal requirements of the Republic of Cyprus, to the clauses of the International Standard ISO 9001:2015, and to the clients’ requirements.

    For this purpose, the management has developed a Quality Management System, conforming to the International Standard ISO 9001:2015 which forms part of an Integrated Management System (IMS).

    The Hospital has documented and standardized its procedures and has put in place mechanisms for the identification and fulfillment of its obligations and for its continual improvement.

    The IMS:

    • Describes the Hospital's operational and supporting procedures

    • Sets the mechanism for the setting, monitoring and reviewing of key performance indicators and related targets

    • Establishes communication channels within the Hospital to facilitate the flow of information, and

    • Provides control to the Hospital’s key operations. The management and staff of the Hospital are dedicated to the implementation of the IMS and the continual improvement of the services offered for the benefit of their clients.  The Hospital ’s objectives are:

    • To fulfil patients’ requirements and to honor to the contractual obligations agreed

    • To resolve patients’ complaints timely and effectively.

    • To manage suppliers and subcontractors through the maintenance and monitoring of contractual agreements

    • To make available the infrastructure required for the effective and efficient implementation of the IMS

    • To maintain competent members of staff through training and development

    • To maintain direct and open communication among all levels of staff.

    These objectives are reflected in the Hospital’s policies, procedures, indicators and targets and are pursued by the management and staff.

    Their achievement is audited during the internal audits of the IMS followed by the implementation of measures and the setting of controls.