Loading...

Useful Information for Patients

We have gathered the below information in order to smooth your admission at the Hospital.

If you are a parent or guardian, we would like you to know that we promote a family oriented Paediatric Ward.

What Should I Bring With Me?

Before you arrive at the Hospital, ensure that you bring with you only essentially needed personal items and documentation, such as:
• Personal items (e.g. sleepwear, slippers, toiletries, eyeglasses, contact lenses, e.t.c.).
• Any medical items used in your care (i.e. crutches, prosthetics, C-pap machine, hearing aids, dentures, e.t.c.).
• The attending Physician’s - Associated Doctor of the Polyclinic - referral letter and any other medical information related to your stay with us (e.g. preoperative check-up, X-Ray, MRI, CT, Clinical Laboratory test, medical reports, e.t.c.).
• Any medication being received, so that it may be taken into consideration. Ensure that you have briefed your attending Physician for any non-prescribed medication you take or have stopped taking in the last three months (e.g. general use, homeopathy, herbal products/ vitamins, e.t.c.).
• Original ID/ Passport/ ARC.
• Any medical insurance documentation (if applicable).
• Any other documentation asked during your communication with the Admissions Office prior to the day of your admission.

You should avoid bringing with you any large amounts of money, jewellery and other valuables, as YGIA Polyclinic is not responsible for lost or misplaced items.

What Time Should I Arrive at the Hospital?

On the day of your admission, make sure to arrive at the Hospital at least 01:30 hour prior to your scheduled medical procedure. This will provide sufficient time for you to fill the needed paperwork, escorted to your room and rest.

To enhance your safety during the Coronavirus pandemic, you will also need to visit us the day before so as to perform a Covid test.

Where Do I Need to Go?

Staff at the Reception desk will help you locate the Admissions Office.

What is the Purpose of Visiting the Admissions Office? (this should be presented as a title)
The staff at the Admissions Office will assist you with the paperwork related to your hospitalization and explain your patient rights. If you cannot fill the forms yourself, your next of kin can do so on your behalf.

Let us also know if you have any known allergies (to food, medication, latex) or any special needs such as disability access, dietary requirements or interpreters who speak your preferred language.

When Can My Family and Friends Visit Me?

We welcome and encourage patient visits by family and loved ones, as this can positively speed up the patient’s recovery.

As a result though of Covid-19 pandemic, YGIA Polyclinic has implemented restrictions on visiting hours and number of visitors, to ensure the health and safety of our patients, associates, staff, visitors and others.

In most cases, YGIA Polyclinic welcomes visitors during these hours:
• October – February: 10:00-12:00, 16:00-20:00.
• March – September: 10:00-12:00, 16:00-21:00.
• Intensive Care Unit (all year round): 11:00-12:00, 17:00-18:00.

We encourage that children under 12 years old avoid visiting the Hospital (for precautionary reasons), but if they do, they should be accompanied by an adult at all times.

We keep in mind that having a hospitalized child can be emotionally challenging, so if 1 person (parent or guardian) would like to stay overnight, let staff at the ward know to make your overnight stay comfortable for you. Do not hesitate to also ask for the menu of the day, so that you can enjoy lunch and/ or dinner.

Bringing food and drinks for the patient should be avoided, unless it is approved by the attending Physician. All meals provided are in accordance to the dietary needs of the patient.

To ensure the privacy of the patient, all visitors should leave the room while the patient is being examined by the attending Physician or being treated by the medical and nursing staff.

Smoking is strictly prohibited.

Infection Prevention

We take all necessary precautions to protect people within Hospital premises. Our staff may wear gloves, gowns and masks for your protection as well as their own.

We recommend that you wash your hands before entering and after leaving the Hospital and the patient’s room. There is easy access to hand sanitisers across the Hospital.

Avoid touching your face or any personal items of the patient. If children visit, please do not allow them to sit or crawl on the floor.

If you are not feeling well, avoid visiting and contact your Physician.

Room Amenities

All rooms have an LCD TV with local and satellite channels, land line, central air condition and heating, nurse bell, electronically adjustable beds and a safe box.

For a more spacious accommodation, there are 6 beautifully decorated private suites with a separate ling room and a fully equipped kitchen.

You should be aware that a Hospital environment is quite different from your home, thus you should consider the following:
• Hospital beds are with handles for modulating the intensities of their positions, so when you move you have to be careful.
• Most room furniture is on wheels so you should not rely on them.
• For any assistance do not hesitate to use the nursing bell.
• Do not hesitate to inform us for any malfunction in you room’s equipment.
• In case you are prescribed to perform any test, you should wait until a healthcare professional comes to your room and escorts you.

Other Amenities and Conveniences

Chapel: There is a chapel outside of the Clinical Laboratory entrance (north of the building) which is available at all hours.
Cafeteria: Located next to the main Reception of the Hospital, there is an open deck Cafeteria serving Monday to Friday 07:00-20:00 and Saturday to Sunday 08:00-16:00, serving hot and cold refreshments and food.
Vending machine: Available at the ground floor and on 24/7 basis for cold drinks and snacks.
Internet/ Wi Fi: You can enjoy high-speed, free wi-fi internet throughout the Hospital. If you have any trouble connecting, let one of the staff members know to assist you.
ATM: For your convenience, there is an ATM located at the corridor next to the main Reception desk on the ground floor.

Our primary priority is to provide comprehensive and personalised healthcare services, therefore your Attending Doctor works closely with a team of qualified and experienced specialists, such as nurses, physiotherapists and technicians etc.

Please contact your Physician or the Nursing staff on your ward for any questions or inquiries. Medical advice or information is only provided by your attending physician.

We welcome and encourage patient visits by family and loved ones, as this can positively speed up the guest's recovery.

As a result though of Covid-19 pandemic, YGIA Polyclinic has implemented restrictions on visiting hours and number of visitors, to ensure the health and safety of our patients, associates, staff, visitors and others.

In most cases, YGIA Polyclinic welcomes visitors during these hours:

  • October – February:  10:00-12:00, 16:00-20:00.
  • March – September:  10:00-12:00, 16:00-21:00.
  • Intensive Care Unit (all year round):  11:00-12:00, 17:00-18:00.

We encourage that children under 12 years old avoid visiting the Hospital (for precautionary reasons), but if they do, they should be accompanied by an adult at all times.

We keep in mind that having a hospitalized child can be emotionally challenging, so if 1 person (parent or guardian) would like to stay overnight, let staff at the ward know to make your overnight stay comfortable for you.  Do not hesitate to also ask for the menu of the day, so that you can enjoy lunch and/ or dinner.

Bringing food and drinks for the patient should be avoided, unless it is approved by the attending Physician.  All meals provided are in accordance to the dietary needs of the patient.

To ensure the privacy of the patient, all visitors should leave the room while the guest is being examined by the attending Physician or being treated by the medical and nursing staff.

 Smoking is strictly prohibited.

Your discharge date from the Hospital is defined by your doctor, who informs on time the nursing staff in order to complete the necessary forms that are vital for the Cashier Department where you are going to pass by in order to arrange your account.

The staff of the department is responsible for following the appropriate processes in order for you to leave the Hospital as soon as possible without any considerable discomfort.